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 ‭(Hidden)‬ IT Alert: HR System maintenance this weekend

HR services will be unavailable Saturday, November 23, beginning at 8:00 a.m., while the system is being updated. The expected down time is 3-5 hours.  Services affected include HR, Payroll, Manager Self Service, Employee Self Service, IT requests, and Loadsheets. These systems will not be accessible.  In addition, the interfaces that rely on HR from other systems will receive error messages intermittently throughout the downtime.  

Thank you for your patience.​

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If you cannot resolve your issue using the Login Help page or through InfoShareHelp@swic.edu, live Help is available Monday-Wednesday from 6 a.m. - 9 p.m., Thursday from 4 a.m. - 9 p.m., Friday from 6 a.m. - 8 p.m., and Saturday 7 a.m. - 3 p.m. by calling 618-222-SWIC (7942) (Limited email support is available on Sunday).

NOTE: Please have your employee login ID ready before calling. If a Help representative is busy helping another client, leave your name, employee login ID, and phone number. Your call should be returned within the hour, depending on call volume. At the latest your call will be returned the next business day.

Help at 618-222-SWIC is limited. Technical questions and issues other than InfoShare.swic.edu or eSTORM cannot be addressed. Any SWIC-related needs that cannot be addressed immediately will be forwarded to the appropriate SWIC representative who will contact you the next business day.

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Confidentiality Statement: You are attempting to access confidential student record information that is protected by the Family Educational Rights and Privacy Act (FERPA).
Any unauthorized attempt to access this information will be prosecuted to the fullest extent of the law.