If you need further assistance, you can email the Network Operation Center at InfoShareHelp@swic.edu. Live help is available Monday-Wednesday from 6 a.m. - 10 p.m., Thursday from 4 a.m. - 10 p.m., Friday from 6 a.m. - 10 p.m., and Saturday 7 a.m. - 3 p.m. by calling 618-222-SWIC (7942) (Limited email support is available on Sunday).
NOTE: Please have your employee login ID ready before calling. If a Help representative is busy helping another client, leave your name, employee login ID, and phone number. Your call should be returned within the hour, depending on call volume. At the latest your call will be returned the next business day.
Note that Help at 618-222-SWIC is limited. Technical questions and issues other than InfoShare.swic.edu or eSTORM cannot be addressed. Any SWIC-related needs that cannot be addressed immediately will be forwarded to the appropriate SWIC representative who will contact you the next business day.
During normal business hours, feel free to contact Katie Jennings at ext 5732 or by email.